Support
Contact
For bug reports, feedback or business enquiries, please use the form below.
No sales or solicitation, please. We do not respond to sales enquiries sent through the form, by email, phone or fax.
We normally reply within 2–3 business days. For bug reports, telling us your device model, iOS version, app version and the steps that trigger the issue helps us fix it faster.
No sales or solicitation, please. We do not respond to sales enquiries sent through the form, by email, phone or fax.
Unsolicited advertising email is prohibited under Japan's opt-in rule.
By email
If the form doesn't work for you, reveal our address with the button below. No sales or solicitation, please.
We have not consented to receiving advertising email. Under Japan's Act on Regulation of Transmission of Specified Electronic Mail (opt-in rule), sending advertising email without prior consent is prohibited. Violations may be reported to the Japanese authorities.
Frequently asked questions
Will my data carry over to a new device?
Yes. As long as you are signed in with the same Apple ID, scores, settings, placements and purchases transfer automatically via iCloud. If purchases don't appear, try “Restore Purchases” in Settings.
I bought the app but still see ads
Try “Restore Purchases” in Settings. If that doesn't help, contact us with the Apple ID used and the purchase date.
My score isn't on the leaderboard
Check that you are signed in to Game Center (Settings → Game Center). Scores count from the runs you play after signing in.
Ads won't load
Check your connection. Ads cannot load offline, so rewarded items are unavailable in that state.
How do I change ad personalisation?
Settings → Privacy & Security → Tracking. In the EEA and UK you can also change it from “Privacy options” inside the app.
There's no sound
Check the silent switch, the volume, and the mute button at the top left of the app. Music and sound effects have separate volume sliders in Settings.
How do I delete my data?
Deleting the app removes on-device data. iCloud data can be managed from Settings → Apple ID → iCloud.